Managed Services Agreement
Oz Servers is responsible for all hardware and network management services within the data centre.
Oz Servers pro-actively monitor and maintain the Internet connectivity for your servers and are responsible for all hands-on maintenance of the
server when required.
In Addition to the network management and physical management of the servers, Oz Servers provides additional software services determined by your
agreed level of care.
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Self Management
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Silver Management
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Gold Management
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24/7 Server Monitoring
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Yes
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Yes
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Yes
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24/7 Services Monitoring
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Yes
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Yes
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Yes
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Reboot upon request
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Yes
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Yes
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Yes
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Proactive Failed Service Restart
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N/A
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Yes
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Yes
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Proactive Failed System Restart
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N/A
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Yes
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Yes
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Proactive Firewall Management
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N/A
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N/A
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Yes
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Proactive Security Hardening
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N/A
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N/A
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Yes
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Backup Management and Restore
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N/A
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N/A
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Yes
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Initial Extra Software Installation
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N/A
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N/A
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Yes
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Operating System Re Installation
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N/A
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N/A
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Yes
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Operating System Updates
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N/A
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N/A
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Yes
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Operating System Troubleshooting
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N/A
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N/A
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Yes
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Provided Software Management
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N/A
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N/A
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Yes
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| Cost |
Included |
$110 / Month / Server |
$220 / Month / Server |
24/7 Server Monitoring
Your server's availability is monitored 24x7. You are notified via Email. Oz Servers network operations centre staff are notified on the data centre
overview network management console.
Your servers network performance, disk space, disk performance, raid status, are monitored and Network operations technicians are alerted if any of
these are outside of 'normal' threshold levels.
24/7 Services Monitoring
The availability of individual services is monitored 24x7. You are notified via Email. Oz Servers network operations centre staff are notified on the
data centre overview network management console.
Reboot upon request
Data centre technicians will reboot your server upon request.
Proactive Failed System Restart
Data centre technicians will reboot your server if it becomes unresponsive.
Proactive Failed Service Restart
Data centre technicians will log into your server and restart a failed service.
Proactive Firewall Management
Data centre technicians will configure your firewall to allow only the types of traffic your server requires for operation, and manage this on an
ongoing basis if changes are required.
Proactive Security Hardening
Data Centre technicians will lock your server down more tightly than a default operating system install and implement pro-active server management
and log management utilities linked to our server monitoring system for advanced warning of intrusion attempts.
Backup Management and Restore
We will configure a whole-of-server backup for your server. Backups are done once-per-day. We actively monitor the quality and consistency of our
backups to ensure that your data integrity and availability are not compromised when you need to perform a data restoration.
Data Centre technicians will perform the data restore in the event that either whole-of-server or single file restorations are required.
Operating System Installation
Oz Servers will perform an initial installation and configuration of your chosen operating system, configure the network interfaces, link it to
update repositories and provide you with remote administrative access to your server.
Initial Software Installation
Oz Servers will install your operating system and any initial software packages that you require. If your third party software packages are not
provided and/or licensed by Oz Servers you will need to provide software versions compatible with your selected operating system, and installation
instructions that came with the software.
Operating System Updates
We will co-ordinate the best time to install operating system updates and package updates as they become available. Critical security updates can be
installed daily or weekly, with recommended and general bug fixes and updates installed once per week. We liaise with you to pick the best time to
perform software package maintenance.
Operating System Troubleshooting
In the event of something unexpected.
Provided Software Management
Oz Servers will manage, troubleshoot and maintain updates for any third party software that we have provided and licensed to you separately in
addition to your base software, or software that we have installed for you when provisioning your server. Examples of such software would be the
Plesk control panel software for Windows or Linux. Examples of software provided at installation time could be a database MySQL or MSSQL server.
Additional Costs
Please be aware that the managed backup services do not include backup storage space.
Backup storage space is available on our storage area network at the rate of $11 per month per 20GB, the same as standard unmanaged server backup space.
If Oz Servers is performing the backups, you will be charged monthly for backup space used. If you have, for example, a 200GB Server and it is near capacity, you will require approx 400GB of backup storage to take two full snapshots, at a cost of $220 / Month for the 400GB of storage. This is in addition to the gold management costs.
If your server is a windows server, it will require licensing for the Microsoft Data Centre Protection Manager client, which IS currently included in the Gold Management costs.
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